Smitten Kitten Knits is a one woman operation handmaking scarves, cowls & hats with knitting & crochet. I love yarn & adore making things with it. I've been a purveyor of cozy knits since 2006 & have a shop on Etsy as well. It's been lovely to share my items with people locally and globally & I look forward to continuing that for a long time to come.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorised Shopfy to provide to me), such as your name, email address, postal address, payment information (transmitted to Shopify or PayPal, not ever seen by me), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order,for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by directly signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
***Information Sharing and Disclosure***
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (USPS, for example). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact facility on the site or directly via email: smittenkittenoriginals [at]gmail.com (to obtain my postal mail address).
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.